- Call to discuss exact requirement
- Inspection visit to the location,
- Diagnosis of the issue,
- For minor repair - work that can be completed within 1 hour,
- For major repair - bill estimation, agreement on service date and time, purchasing parts and completion of work,
- Testing and demo; and
- Post service cleaning.
- Customer to assist in getting access to community and issue location; and
- DEWA connection to be active.
At HomeGenie, lots of care is taken to ensure the protection of our customers as well as our service experts or Genies. Keeping the current health scenario in mind, we insist that our Genies follow the safety guidelines laid down by the health authorities of the UAE and those issued by the World Health Organization (WHO) strictly. This is done to ensure that we are able to bring home maintenance and essential services to all residents and citizens safely. For any queries that you may have about the COVID19 safety protocol that HomeGenie follows, please feel to visit https://www.homegenie.com/covid-19-precautions or reach out to us at [email protected]. We will be happy to answer all your questions.