How to book a service with HomeGenie ?
HomeGenie is the first on-demand Home Maintenance Services focussed platform in Dubai and the UAE. We work with our carefully vetted service delivery partners (and their staff, also referred to as Genie) to provide a Simple, Reliable and Affordable experience to our customers. Our world-class technology platform ensures availability of all the possible booking methods preferred by our customers, and service priorities, including an emergency or requirement at a preferred day/ time. The customer requirement is matched to the most suitably qualified expert (or Genie) in real-time using our proprietary algorithm even if a customer requires service on a Friday or a Public Holiday.
All HomeGenie services can be booked with HomeGenie using any of the following 3 booking methods.
While the calling option open from SAT-THU from 8 AM to 8 PM only, booking using the website or our mobile apps can be made by our customers anytime and anywhere 24x7 and 365 days a year, even on public holidays.
Depending upon the customer urgency, a booking for a service can be made choosing any of the 3 service priorities. The details of the priorities including service response level, booking facility timings, additional charges, etc. are mentioned below.
Fridays and Public Holidays
We also offer bookings for Friday and Public holidays for a limited set of services which are confirmed only based on staff availability, community rules, local labor laws, and municipality guidelines. Additional charges apply for these services.