RO or water purifier not working?

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RO or water purifier repair services in Dubai

RO emergency! Waking up to bad taste in your water or an RO unit that doesn’t turn on can become your worst nightmare. Here is what we suggest. Book a rapid response team – read RO repair service – to deal with this disaster as your drive to the convenience store to top up your bottled water stock. A problem in your drinking water supply can seriously drown any hopes of a regular daily schedule that you may have. But not if the Reverse Osmosis water filter repair you booked was with HomeGenie. Get ready to be wowed – HomeGenie water purifier repair will be at your service in no time!

Get in touch with us online, or download the free iOS or Android apps and set a technician visit at a time and day that suits you. No more phone calls to be made chasing the technician or requesting for an early visit, HomeGenie has a provision for emergency visits. Our professionally trained technicians can deal with problems with any well-known brand sold and installed in Dubai and the UAE. Technicians at HomeGenie are reliable, efficient and prompt, ensuring that you get great service along with the peace of mind. They are trained to solve water purifier repair issues that arise out of common as well as complex issues. Get in touch with us for a leaking RO unit or one that doesn’t heat or cool. We can also help in matters relating to the quality of water like the taste, smell, cloudiness, and colour apart from issues like the dispensing speed, leakages, the machine not switching on, leaky or noisy faucets and drains. Our RO repair and service is done at fair and affordable rates, and we even provide an estimate of the repair cost before starting work on your RO water filter repair. HomeGenie realises the urgency of a broken drinking water unit and works towards providing prompt RO repair service. We also try to make sure that your daily routine does not come to a standstill and you need stock up on the least amount of bottled water.

Call us on +97144489595 or Download the HomeGenie iOS or Android app now!

Service Details

What's included:

- Visit the location,
- Initial diagnosis of the issue,
- For minor repair - work that can be completed, on the spot, in 1 hour,
- For major repair - detailed diagnosis and bill estimation,
- Testing and demo; and
- Post-inspection cleanup.


Customer to assist in getting permission to access community/ building and service location and ensuring active electricity and water connections.



Price Details

Inspection Based Service

  • Minimum call-out* charges AED 150
  • Additional charges as per bill estimate.
  • *A call-out charge is for the mandatory visit to the location, required to conduct a physical inspection of the item e.g. appliance, AC, etc., diagnose the issue and help prepare a detailed estimate. The diagnosis, in most cases, can be conducted both at a site or in our workshop, as per customer’s preference.


  • Additional charges apply for Emergency and Friday bookings, based on availability and permissions from community/ building, as confirmed by the customer. VAT charges are not included and are based on the total invoice amount.



As provided in the bill estimate.

For more details, visit HomeGenie Warranty Policy

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*Our proprietary platform will match your requirements to the most qualified expert (‘Genie’) available, to suit your calendar and confirm instantly.

Common RO or water purifier issues, reasons and repair costs

Common issue Possible reasons* Estimated repair costs**
Leaking RO unit Cracked casing, leakage in inlet or outlet pipes AED 150-1000
Not heating or cooling Heating element malfunctioning or broken AED 150-500
Water tasting bad Depleted water filters and worn-out RO membranes AED 150-750
Water coming dirty Old and overused filter and RO membrane AED 150-750
Water coming out too slowly Water pressure in the RO tank or issue with the water tank AED 150-500
Bad smell from water Water stagnation within the RO tank or around the RO or water purifier machine AED 150-500
Not switching on Machine isn’t plugged in, electrical wires, socket or plug are damaged; door doesn't close properly or is damaged or program selection not not done correctly AED 150-350
Leaking faucet Loose parts inlcluding valves, drain saddle or ports AED 150-350
Cloudy water Trapped air within the RO system AED 150-250
Noisy faucet or drain Filter cartridges, and the air getting pushed out AED 150-350

* Not an exhaustive list and can cause the issue due to one or multiple reasons listed< ** Estimate price range and can vary because of numerous factors, including cost of spare parts depending upon the brand.

Frequently Asked Questions (FAQs)

Q. What brands of home RO or water purifier that we can install at HomeGenie?

We install most well-known brands of RO or water purifier sold and used in Dubai and UAE.

Q. What kind of RO or water purifier installations are generally required ?

RO or water purifier can be placed horiozontally or vertical and your technican can advise you on this. Generally some bit of drilling and some plumbing work is needed to ensure that the inlet and outlet of the water is clear and that the tap to get clear water from is fixed in a place that suites you.

Q. What are some precautions I should take while using and RO or water purifier?

Generally, a water purifier system is easy to install, when done in a standard manner. Some cases can be a little tricky, depending upon its location in the house and the available access to that location. Here is what you should keep an eye out for.

1. Ensure the installation location is clear for the technician to access.

2. Ensure that you get a mounting kit when you purchase the appliance.

3. Ensure retaining or insisting on a mounting kit when you purchase the appliance.

4. They have the proper accreditation from somebody.

5. Provide details on ongoing support and recharging the capsurel

6. Check that your water inlets and outlets are in working condition.

We strongly recommend a professional water purifier or RO service to ensure maximum safety of the residents.

Q. Why do we need an RO or water purifier at home ?

An RO or a water purifier system generally takes between an hour and a few hours to install, depending upon the model. Generally, the installation is done in one visit, except when certain specialized material may be required.

Q. How long does it take to install a RO or water purifier ?

Depending on the inspection, an RO or water purifier system generally taken between an hour to a few hours to install, depending upon the complexity of the installation. Mostly the inspection and installation can be managed in the same visit, however, on some occasions when some specialized material might be required.

Q. What does a general RO or water purifier installation involve?

A water purifier is placed either horizontally or vertically, depending on what the technician advises. Generally, a bit of drilling and some plumbing is needed to ensure that the water inlet and outlets are clear and that the tap is fixed in a suitable place.

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