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Water dispenser repair services in Dubai

Water dispenser repair on the cards? The importance of the drinking water supply in your kitchen cannot be underscored enough – though it is only when the tap gets turned off that you realise how crucial the water dispensing machine in the corner really is. Generally a sturdy piece of machinery, your water dispenser can insist on a little time-out by breaking down. And when you are dealing with a temperamental water dispenser, the last thing you want on your plate is a technician playing hard to get. After all, a few days’ worth stock of bottled water is understandable, but longer than that is simply inconvenient. It is time you booked a water dispenser repair.

This is where HomeGenie steps in, the simple way to book water dispenser repair in Dubai. Get online, or book our services by downloading the free iOS and Android app. A fully trained technician will arrive at your doorstep at a day and time that suits your schedule. Our technicians are conversant with and can repair all major brands of water dispensers sold and used in the UAE. From Hitachi, Gree Water, Crown Line, Super General, Europa and Aardee to Sure, Akai, Veneti, Toshiba and Panasonic, we have them all covered. They have been trained to deal with water dispenser repairs like leakages, heating and cooling problems, the machine not switching on or tripping, water flow issues like the container not filling up or a reduced water flow, electric shocks, and odour and taste problems. HomeGenie promises great work, reliable technicians and prompt service, all this at fair and affordable prices. We even provide as estimate of projected costs in advance, so you can make an informed decision about your water dispenser service. HomeGenie endeavours to give priority to you, keeping your schedule in mind and ensuring that your daily routine is not disrupted. Since we appreciate the urgency of water dispenser repair, we provide Emergency and Same Day services as well. At an extra cost, HomeGenie will be happy to send a technician to your doorstep within 2 hours of you placing a request with us. With our Same Day service, your water dispenser service issue will be addressed before 6 PM the day of your booking, provided you get in touch with us between 8 AM and 12 PM.

Call us on +97144489595 or Download the HomeGenie iOS or Android app now!

Service Details

What's included:

- Visit the location,
- Initial diagnosis of the issue,
- For minor repair - work that can be completed, on the spot, in 1 hour,
- For major repair - detailed diagnosis and bill estimation,
- Testing and demo; and
- Post-inspection cleanup.


Customer to assist in getting permission to access community/ building and service location and ensuring active electricity and water connections.



Price Details

Inspection Based Service

  • Minimum call-out* charges AED 150
  • Additional charges as per bill estimate.
  • *A call-out charge is for the mandatory visit to the location, required to conduct a physical inspection of the item e.g. appliance, AC, etc., diagnose the issue and help prepare a detailed estimate. The diagnosis, in most cases, can be conducted both at a site or in our workshop, as per customer’s preference.


  • Additional charges apply for Emergency and Friday bookings, based on availability and permissions from community/ building, as confirmed by the customer. VAT charges are not included and are based on the total invoice amount.



As provided in the bill estimate.

For more details, visit HomeGenie Warranty Policy

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*Our proprietary platform will match your requirements to the most qualified expert (‘Genie’) available, to suit your calendar and confirm instantly.

Common water dispenser issues, reasons and repair costs

Common issue Possible reasons* Estimate repair costs**
Leaking Emptying drip tray under tap, loose back valve or some faulty value. AED 150 - 250
Water not heating or heating too much Heating element broken or heating not turned on or not set at the right temprature. AED 150 - 300
Water not cooling or cooling too much Heating element broken or heating not turned on or not set at the right temprature. AED 150 - 300
Not switching on or tripping Fuse or circuit breaker issue, electronic wiring issue or door not closed properly. AED 150 - 300
Water tasting bad Water dispenser not clean from inside, rusted or water filter not clean AED 150 - 250
Not filling up with water Inlet water pipe broken or clogged. AED 150 - 300
No water coming out Outlet water pipe broken or clogged. AED 150 - 300
Too little water flow Faucet clogged, trapper air in dispenser or cleaning of dispenser needed. AED 150 - 250
Electric shock Electric wire connection loose and touching the water dispenser body. AED 150 -300
Water smelling foul Water dispenser not clean from inside, rusted or water filter not clean AED 150 - 750

* Not an exhaustive list and can cause the issue due to one or multiple reasons listed<
** Estimate repair cost range can vary because of numerous factors, including cost of spare parts depending upon the brand.

Frequently Asked Questions (FAQs)

Q. What are some common water dispenser problems?

Common issues with water dispensers in Dubai and the UAE are problems like the machine not starting, the thermostat not working, or the dispenser not cooling or heating water.

Q. What brands of water dispensers are repaired at HomeGenie?

We repair most well-known brands of water dispensers sold and used in Dubai and the UAE.

Q. How long does it take to repair a water dispenser? Will it need to be taken away?

Depending on the problem, a water dispenser can take between an hour and a few days to repair. In most cases, inspection and repair is carried out during the same visit. But sometimes, in cases where the brand is difficult to find or the product model has been discontinued, the water dispenser parts need to be ordered. With HomeGenie, we provide free pickup and delivery, if and when needed. Though spare parts for most well-known brands are available easily, sometimes they have to be ordered from another country and may take up to a few weeks to get in

Q. What kinds of spare parts are used when something needs to be replaced?

At HomeGenie, we use only genuine spare parts available with the original manufacturer. The warranty on these spare parts provided by the manufacturer may vary and is extended to the customer, as is. Spare parts for the latest brands are usually available the same day, but with lesser-known brands or older models, they are difficult to find and might take some time.

Q. Which water dispenser services (other than repair) does HomeGenie provide?

We provide most appliance-related services including new installation, service and any other maintenance work. These services are provided both as standard or emergency services. For corporate customers, there is the popular appliance Annual Maintenance Contract (AMC), giving you complete peace of mind.

Q. What precautions should I take to avoid a water dispenser breakdown?

Generally, water dispensers are sturdy machines that require low maintenance. Taking care of them on a regular basis may prevent sudden breakdowns, especially ones that time themselves along with an event planned at home. Here are some tips that should keep your dispenser working just fine.

1. The dispenser should not be switched on all the time.

2. The dispenser should be cleaned regularly, especially the area where the bottle is inserted.

3. Water pipes must be checked regularly to ensure cleanliness.

We strongly recommend a preventive water dispenser service once in a year, at the least.

Q. How do I fix my water dispenser?

Fixing water dispensers can be easy considering it’s not a very complicated appliance. You should call an experienced technician to repair your water dispenser.

Q. Are water dispensers safe ?

Water dispensers are very safe as long as they are maintained and cleaned on a regular basis.

Q. How often should water dispensers be cleaned and how much does it cost?

Water dispensers should be cleaned every 6 months and it generally takes AED 150 to clean the water dispenser.

Q. How do you clean a water cooler with vinegar ?

Not recommended.

Q. How much does a water dispenser repair cost?

A water dispenser repair can cost you anything between AED 150 to AED 300 depending upon the type of water dispenser, issue and the parts required.

Q. Why does it cost extra to repair a water dispenser at the customer site as compared to the workshop?

Water dispenser repair requires various repair tools, specialised testing equipment and space which is not always possible at the customer site. As such, it is usually quicker to get the water dispenser repaired at the workshop. But in cases where the customer prefers the repair to be carried out at home – and the issue permits – we are happy to work at the customer site. This will cost extra and will be discussed at the time of booking

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