Washing machine or dryer issues ?

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Services

Washing Machine Repair in Dubai

HomeGenie washing machine repair in Dubai will arrange for an expert technician to visit your home at a day and time that is convenient for you. You need not worry about the quality of our work – HomeGenie ensures that the technicians sent to repair your washing machine are professionally trained to take care of all problems – common and complex. We deal with most brands of washing machines and dryers sold and used in Dubai; including Whirlpool, Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens, Akai and more. Our technicians are conversant in dealing with complaints like the door not closing or opening, issues with the length of various cycles, detergent not being used, water level and draining problems, the machine not starting or tripping, leakage and odor issues and the machine not cleaning or drying properly.

Is your noisy washing cycle waking the neighbors? Or has the washing machine broken down and that huge load of dirty laundry is staring at you from the basket? Whatever the case, HomeGenie comes to the rescue! Washing machine and dryer breakdowns can send your weekly schedule into quite a spin, given the busy lives that we lead. Worry not, go ahead and book a washing machine repair with HomeGenie. All you have to do is call, book online or download our iOS/Android mobile app free of cost and all your laundry issues will be sorted before you know it. Washing machine repair in Dubai has never been more efficient. With the HomeGenie app at your fingertips, you will not just get complete peace of mind in terms of the quality of work, but are also guaranteed great service at an affordable price. You need not fret about unpleasant surprises in the washing machine repair cost – HomeGenie has worked out a reliable system where you are informed about estimated prices in advance. Go about your normal routine, knowing that HomeGenie understands the urgency of washing machine repair and its importance in your timetable. Also, our prompt service will ensure no disruption of your hectic schedule. So no more chasing technicians, checking on their references and wondering about that heap of unwashed laundry – your washing machine repair in Dubai is just one app download away.

Call us on +97144489595 or Download the HomeGenie iOS or Android app now!


Common Washing Machine Repair Issues and Cost Estimate


Noise Issues AED 150 - 500
Door Malfunction AED 150 - 750
Not draining AED 150 - 600
Not starting or tripping AED 150 - 500
Leaking AED 150 - 750
Water inlet malfunction AED 150 - 600

** Estimated cost range can vary because of numerous factors, including cost of spare parts depending upon the brand.

Service Details

What's included:

- Visit the location,
- Initial diagnosis of the issue,
- For minor repair - work that can be completed, on the spot, in 1 hour,
- For major repair - detailed diagnosis and bill estimation,
- Testing and demo; and
- Post-inspection cleanup.

Notes

Customer to assist in getting permission to access community/ building and service location and ensuring active electricity and water connections.

Availability

right
Emergency
cancel
Sameday
right
Friday
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Scheduled

Price Details

Inspection Based Service

  • Minimum call-out* charges AED 150
  • Additional charges as per bill estimate.
  • *A call-out charge is for the mandatory visit to the location, required to conduct a physical inspection of the item e.g. appliance, AC, etc., diagnose the issue and help prepare a detailed estimate. The diagnosis, in most cases, can be conducted both at a site or in our workshop, as per customer’s preference.

Notes

  • Additional charges apply for Emergency and Friday bookings, based on availability and permissions from community/ building, as confirmed by the customer. VAT charges are not included and are based on the total invoice amount.

Warranty

warranty

As provided in the bill estimate.

For more details, visit HomeGenie Warranty Policy

How does it work ?

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*Our proprietary platform will match your requirements to the most qualified expert (‘Genie’) available, to suit your calendar and confirm instantly.

Common washing machine or dryer issues and possible reasons

Common issues Possible reasons*
Too noisy Any loose objects e.g. coins or defective pump or defective drum seal, bearing ring hitting other parts, due to constant overloading
Door not closing or opening Any part blocking the door or door latch malfunction or electronic control issue
Not draining Blockage in the machine, disconnection of waste water pipe from pump filter, an electrical fault; or problems with the pump
Not starting or tripping Machine isn’t plugged in, electrical wires, socket or plug are damaged; door doesn't close properly or is damaged or program selection not not done correctly.
Leaking Drainage hose cracks, broken gaskets in the heating element or defective pump/ pump seal
Not filling up with water or overflowing Water inlet value malfunction, float or float switch issue, or faulty float switch
Detergent not being consumed Detergent dispenser is clogged or detergent caked
Wash cycle takes too long or not ending Timer motor, thermostat or heating element malfunction
Foul smell upon opening Overcyling or drain blockage
Not cleaning or drying properly Heating element issue or thermostat malfunction.

* Not an exhaustive list and can cause the problem due to one or multiple reasons listed
** Estimated cost range can vary because of numerous factors, including cost of spare parts depending upon the brand.

Frequently Asked Questions (FAQs)

Q. What are some common dryer or washing machine repair issues?

Common issues are the machine not starting or not spinning, an error code displaying on the control panel, water leakage, the door not opening or closing, the machine being too noisy, or tearing clothes during the cycle.

Q. How long does it take to fix a washing machine or dryer? Will it need to be taken away?

Depending on what the problem with the machine is, it may take between an hour and a few weeks to repair. Generally, the inspection and washing machine repair is carried out in one visit, but at times, the machine needs to be taken to the workshop and parts have to be ordered. With HomeGenie, you get free pickup and delivery, when required. Spare parts for most well-known brands are available without a problem, however, sometimes a part has to be ordered from another country which may take up to a few weeks

Q. What kind of washing machine or dryer spare parts are used when something needs to be replaced?

At HomeGenie, only genuine spare parts available at the original manufacturer are used. The warranty on these spare parts provided by the manufacturer may vary, and is extended to the customer as is. Spare parts for latest and widely used brands can be sourced the same day, but with lesser-known brands or older models, this might require some time. With our market positioning, we are generally able to get hold of the required spare parts faster than others.

Q. Why does it cost more to fix a washing machine or dryer at the customer site as compared to our workshop?

At times, the washing machine repair becomes a complicated job which requires different tools, testing equipment and space. All of this is not always easy to come by at the customer site. So, it is easier to at the workshop. But if the customer wishes for the work to be done at home – and if the problem allows it – we are happy to carry out the repair at the customer site. This will cost extra and will be specified at the time of booking

Q. What brands of washing machines and dryers are repaired at HomeGenie?

The washing machine repair done by HomeGenie includes most well-known brands sold and used in Dubai and the UAE. This includes Whirlpool, Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens and Akai to name a few.

Q. What precautions should I take to prevent a washing machine or dryer breakdown?

They are usually no-fuss appliances requiring low maintenance. Taking care of them on a regular basis may prevent untimely breakdowns, especially before an event planned at home. Read on for some tips to keep your washing machine and dryer in good condition and avoid any washing machine repair or breakdowns which may happen in the future.

1. Do not use an excessive amount of detergent. It contains harmful chemicals that corrode the internal body of the machine, leading to breakdowns or clothes damage.

2. Maintaining the correct level while the installation is very important. Get it installed by a professional to ensure this because its rotating parts will get damaged over time if exposed to excessive vibrations.

3. Don't overload them, as this causes wear and tear and eventually a breakdown. Always follow weight instructions in the user manual.

HomeGenie strongly recommends a preventive washing machine or dryer service at least once in a year so that you can avoid frequent washing machine repair.

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