Expert Opinion

Facts and Research on Food Refrigeration & Safety

According to Emirates Authority for Standardisation and Metrology, refrigerators and freezers energy consumption is accounted to be 15% of the overall energy consumption.

In an article by Khaleej times named “Food safety starts from your fridge” Shugufta M. Zubair, senior food safety awareness support officer at the Dubai Municipality, said that the food items in a refrigerator will be completely free of bacteria when stored below 5°C.

The World Health Organization (WHO) recommends:

  • Separating raw and cooked food before keeping them in refrigeration.
  • Not to store food too long in the fridge.
  • Refrigerated cooked food needs to be heated in temperature more than 60°C before consumption ie, not to thaw frozen food at room temperature.

These days refrigerators are divided into subsections based on temperature to store different types of food such as:

  • −18 °C (0 °F) (freezer)
  • 0 °C (32 °F) (meat zone)
  • 5 °C (41 °F) (cooling zone)
  • 10 °C (50 °F) (crisper)

Refrigerator or fridge broke down?

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Refrigerator Repair Dubai Residents Rely On

Looking for a fridge repair service in Dubai? Get it serviced now at just AED 150. Book our qualified fridge service technicians online or call +97144489595 and fix problems in your store refrigerator or home fridge today. We assign jobs to technicians available near you who can reach your location quickly and resolve problems in your fridge without much delay.

Book your fridge repair in Dubai online or use our free iOS and Android mobile apps for the same. An expert technician will instantly be assigned to reach your doorstep at the agreed day and time. All technicians at HomeGenie are professionally trained to resolve both common and complex refrigerator repair issues. The coolest way to avoid this uncomfortable situation in Dubai and the UAE is by booking a refrigerator repair service with HomeGenie. HomeGenie will help sort out fridge repairs for most brands of refrigerators sold and used in Dubai and UAE including Samsung, Haier, LG, Nikai, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens, Akai and more.

Refrigerator breakdown is not the best news, especially during the UAE’s blistering summer. Your life can come to a grinding - and hot - halt, along with your daily routine. Now you must get rid of all the food you have stored and make alternative arrangements for the family at the same time. The only thing that is worse than your fridge breaking down is waiting for the fridge repair technician to show up. The agony of those repeated phone calls to the technician’s company!

Our technicians are conversant in dealing with all fridge repair issues. These include everything from minor problems like your fridge making too much noise or the door not closing to bigger issues with the thermostat and cooling.

All you need is HomeGenie to get your fridge back in working order. You will have complete peace of mind since we, at HomeGenie, ensure that our fridge repair service and staff is reliable. HomeGenie refrigerator repair gives you the best quality at an affordable price. We are sensitive to the urgency of refrigerator repair in Dubai, and the importance of ensuring that your daily routine is not disturbed. Expect good and prompt service, at the best prices.

With HomeGenie, you can say goodbye to chasing technicians, cleaning out your freezer and throwing away food that you paid good money for – your fridge repair is a click of a button away.

Call us on +97144489595 or Download the HomeGenie iOS or Android app now!

Service Details

What's included:

- Visit to the customer location,
- Inspection and diagnosis of the issue, either on-site or off-site, based on customer preference,
- For minor repair, work that can be completed, on the spot, in 1 hour,
- For major repair, detailed diagnosis and bill estimation, including parts availability
- Testing and demo; and
- Post-inspection cleanup.


Customers to assist in getting permission to access apartment building or villa community and ensuring electricity and water connection are active.



Price Details

Inspection Based Service

  • Minimum call-out* charges AED 150
  • Additional charges as per bill estimate
  • *Call-out charges apply to inspection based services only, and include travel cost plus 1 hour of labor required to diagnose the issue, perform minor repairs, if time permits or provide a detailed bill estimate for a major repair.


  • Additional charges apply for Emergency and Friday bookings, based on availability and permissions from community/ building, as confirmed by the customer. VAT charges are not included and are based on the total invoice amount.



As provided in the bill estimate.

For more details, visit HomeGenie Warranty Policy

How does it work ?




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*Our proprietary platform will match your requirements to the most qualified expert (‘Genie’) available, to suit your calendar and confirm instantly.

Common refrigerator issues, reasons and repair costs

Common issues Possible reasons* Estimated repair costs**
Too noisy Condenser fan motor or blade issue or any loose part. AED 150 - 500
Door not closing Any object blocking the door, door latch/ catch broken or control malfunction. AED 150 - 500
Not cooling enough Diffuser duct being clogged with ice, malfunction of the motor for the fan or other airflow problem from freezer to lower coppartment or compressor faulty. AED 150 - 1000
Cooling or freezing everything Thermostat issue AED 150 - 450
Not starting or tripping Fuse or circuit breaker issue, electronic wiring issue or door not closed properly, AED 150 - 400
Not making ice Clogged water inlet valve, screen, or filter, is plugged with debris AED 150 - 400
Not defrosting Defrost heater doesn't turn on due to faulty sensor. AED 150 - 350
Over cycling Buildup of debris or dust around the condenser coils, temperature set is too low or condenser fan motor or a thermostat sensor malfunction. AED 150 - 1000
Leaking Blocked de-frost drain, clogged or frozen water supply AED 150 - 400

* Not an exhaustive list and can cause the problem due to one or multiple reasons listed.>
** Estimate repair costs an vary because of numerous factors, including cost of spare parts depending upon the brand.

Frequently Asked Questions (FAQs)

Q. What brands of refrigerators are repaired at HomeGenie?

We repair most well-known brands sold and used in Dubai and UAE. This includes, but is not limited to, Samsung, LG, Haier, Nikai, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens, Akai and more.

Q. What other refrigerator or deep freezer services does HomeGenie provide?

We provide most appliance related services including new installation, service, repair, and any other maintenance. These services may be availed as standard or emergency services. For corporate customers, we offer the popular appliance Annual Maintenance Contract (AMC) to give you complete peace of mind.

Q. What precautions should I take to avoid refrigerator breakdown?

Generally, It require low maintenance and taking care of them on a regular basis may prevent surprise breakdowns. Here are some points you should keep in mind.

1. The condenser fan helps with circulating cool air. It may also work as a defrosting device in some models. The fan should be allowed to work without obstruction or else there will be disruptions in the movement of cool air.

2. The condenser pan should be checked regularly as it might need to be emptied out. While it is best to empty it out during a defrosting cycle, irregular emptying may cause condenser issues.

3. The back of the refrigerator or fridge must be kept ventilated. Their vents may clog up after a while and lead to repairs.

We strongly recommend a preventive service once in a year, at the least.

Q. What are some common refrigerator problems?

Some common issues are low cooling or not freezing fast enough, not starting, the internal light not working, too noisy, water leakage or the door not closing properly.

Q. How long will it take to fix a refrigerator? Will it need to be taken away?

Depending on the problem, it can take between an hour and a few weeks to repair. Usually, the inspection and repair is done in the same visit, but sometimes, the refrigerator may need to be taken to the workshop and parts ordered. With HomeGenie, we provide free pickup and delivery, if and when required. Spare parts for most well-known brands are available without a fuss, but sometimes they have to be ordered from another country which may take a few weeks.

Q. What kind of fridge spare parts would be used in case something needs replacement?

At HomeGenie, we use only genuine spare parts available with the original manufacturer. The warranty on these spare parts provided by the manufacturer may vary and are extended to the customer, as is. Spare parts for latest brands are usually available the same day. Parts for lesser-known brands or older models may be difficult to find and might require some time.

Q. Why does it cost extra to repair a refrigerator at the customer site compared to the workshop

Sometimes it may require a number of specialised repair tools, testing equipment and space which may be difficult to organize at the customer site. Therefore, it is usually quicker to repair the fridge at the workshop. If a customer wants the repair to done at home, we will be happy to carry out the needful there. This will cost extra and will be specified at the time of booking.

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