Deep freezer not working properly?

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Deep freezer repair services in Dubai

Deep freezer trouble is something that needs urgent attention. Imagine all that food going to waste. If you are a kitchen goddess who whips up homemade jams, sauces, and preserves and keeps them frozen for later; or a regular culinary warrior who just restocked her freezer with monthly supplies – a deep freezer breakdown could spell complete disaster! But not if you know that HomeGenie offers both Emergency and Same Day visit facilities. HomeGenie’s Emergency service is available 24 hours a day. At an additional charge, your deep freezer will be attended to within 2 hours of your booking time. The Same Day facility is also available and the technician will reach your doorstep before 6 PM if you book between 8 AM and 12 PM. How do you go about getting your freezer repair done in a jiffy? It’s quite simple – book online or download our free iOS or Android mobile app and we will send you a technician trained to handle all your deep freezer repair issues.

At HomeGenie, our technicians deal with freezer repairs ranging from freezer not cooling, noisy freezers and door not closing to the machine not starting or tripping, not making ice and not defrosting. They can also deal with all kinds of leakages and even minor problems like a fused light bulb or a broken bulb switch. HomeGenie carries out deep freezer repair for most major brands sold and used in Dubai and the UAE including Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Hitachi, Bosch, Siemens, and Akai. HomeGenie ensures excellent work, prompt service, and reliable, professionally trained technicians – all this at an affordable and fair price. We also provide you with an estimate of the costs before work starts. Not a bad deal! At HomeGenie, we understand and appreciate the urgency of a deep freezer malfunction, as of the importance of the smooth working of your daily schedule. With our Emergency and Same Day facilities, we will ensure that what is meant to be frozen must remain frozen!

Call us on +97144489595 or Download the HomeGenie iOS or Android app now!

Service Details

What's included:

- Visit the location,
- Initial diagnosis of the issue,
- For minor repair - work that can be completed, on the spot, in 1 hour,
- For major repair - detailed diagnosis and bill estimation,
- Testing and demo; and
- Post-inspection cleanup.


Customer to assist in getting permission to access community/ building and service location and ensuring active electricity and water connections.



Price Details

Inspection Based Service

  • Minimum call-out* charges AED 150
  • Additional charges as per bill estimate.
  • *A call-out charge is for the mandatory visit to the location, required to conduct a physical inspection of the item e.g. appliance, AC, etc., diagnose the issue and help prepare a detailed estimate. The diagnosis, in most cases, can be conducted both at a site or in our workshop, as per customer’s preference.


  • Additional charges apply for Emergency and Friday bookings, based on availability and permissions from community/ building, as confirmed by the customer. VAT charges are not included and are based on the total invoice amount.



As provided in the bill estimate.

For more details, visit HomeGenie Warranty Policy

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*Our proprietary platform will match your requirements to the most qualified expert (‘Genie’) available, to suit your calendar and confirm instantly.

Common deep freezer issues, reasons and repair costs.

Common issues Possible reasons* Estimated repair costs**
Too noisy Condenser fan motor or blade issue or any loose part AED 150 - 500
Door not closing Any object blocking the door, door latch/ catch broken or control malfunction AED 150 - 500
Not cooling enough Diffuser duct being clogged with ice, malfunction of the motor for the fan or other airflow problem from freezer to lower coppartment or compressor faulty. AED 150 - 1000
Water tasting bad Dirty water filter or ontaminated water supply AED 150 - 450
Not starting or tripping Fuse or circuit breaker issue, electronic wiring issue or door not closed properly AED 150 - 400
Not making ice Clogged water inlet valve, screen, or filter, is plugged with debris AED 150 - 400
Not defrosting Defrost heater doesn't turn on due to faulty sensor AED 150 - 350
Over cycling Buildup of debris or dust around the condenser coils, temperature set is too low or condenser fan motor or a thermostat sensor malfunction AED 150 - 1000
Leaking Blocked de-frost drain, clogged or frozen water supply AED 150 - 400
Too dark inside Internal light bulb fuse or switch broken AED 150 - 250

* Not an exhaustive list and can cause the problem due to one or multiple reasons listed
** Estimated repair cost range can vary because of numerous factors, including cost of spare parts depending upon the brand

Frequently Asked Questions (FAQs)

Q. What are some common issues with deep freezers?

Common issues with deep freezers in Dubai and UAE are low cooling or not freezing fast enough, not starting, internal light not working, too noisy, water leakage and door not closing properly.

Q. How long does it take to fix a deep freezer and will it need to be taken away?

Depending on the inspection, a deep freezer can take between an hour or weeks to repair. Mostly the inspection and repair can be managed in the same visit, however, on some occasions, it needs to be taken to the workshop and parts need to be ordered. With HomeGenie, we provide free pickup and delivery, if needed. Spare parts for most well-known brands are available quickly, however, sometimes it has to be ordered from another country and can take up to a few weeks.

Q. What kind of deep freezer spare parts would be used in case something needs replacement?

At HomeGenie, we only use genuine spare parts available from the original manufacturer and their authorized distributors. The warranty on these spare parts provided by the manufacturer may vary and such warranty is extended to the customer as is. Spare parts for the latest brands are usually available within the same day but with lesser-known brands or older models, they are difficult to find and might require time.

Q. What brands of deep freezers can we repair at HomeGenie?

We repair most well-known brands of deep freezers sold and used in Dubai and UAE. This includes Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens, Akai and more.

Q. What other deep freezer services does HomeGenie provide?

We provide most appliance-related services including – new installation, service, repair, and any other maintenance. These services can be provided as standard or emergency services. For corporate customers, we provide our popular appliance Annual Maintenance Contract (AMC) for complete peace of mind.

Q. What are some precautions I should take to avoid deep freezer breakdown?

Generally, deep freezers require low maintenance and taking care of them on a regular basis can avoid surprise breakdowns, before an event planned at home or other occasions.

1. The condenser fan helps with circulating cool air. It may also work as a defrosting device in some models. It should be allowed to work without obstruction or else there will be disruptions in the movement of cool air.

2. The condenser pan should be checked regularly as it might have to be emptied in some cases. While it is best to empty it during a defrosting cycle, if not done regularly can cause condenser issues.

3. The back of the deep freezer should be kept ventilated. Vents of the refrigerator can clog up after a while and can lead to repairs.

We strongly recommend a preventive deep freezer service once in a year, at the least.

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