- Visit to the location, or call/ email to the customer, free of charge
- Get requirement from the customer
- Prepare options, and agree preferred one; and
- Provide estimate to the customer, generally within 24 hours
Customer to assist in getting access to community and service location. Electricity and water connection to be active.
Survey Based Services:
As provided in the bill estimate.
For more details, visit HomeGenie Warranty Policy
At HomeGenie, lots of care is taken to ensure the protection of our customers as well as our service experts or Genies. Keeping the current health scenario in mind, we insist that our Genies follow the safety guidelines laid down by the health authorities of the UAE and those issued by the World Health Organization (WHO) strictly. This is done to ensure that we are able to bring home maintenance and essential services to all residents and citizens safely. For any queries that you may have about the COVID19 safety protocol that HomeGenie follows, please feel to visit https://www.homegenie.com/covid-19-precautions or reach out to us at [email protected]. We will be happy to answer all your questions.