We, at HomeGenie, have got you covered!
When a User avails a Services using the HomeGenie Platform, the quality and performance of the Service is covered for a fixed period under a warranty governed by this HomeGenie Warranty Policy. The Service warranty covers the cost of repair or rectification of the Service if the Service fails to meet the reasonable and standard level of Service promised to the User. The period of the Service warranty is dependent on the Service and informed to the User either at the time of the booking or cost estimation of the Service, based on the inspection or survey conducted by the Service Delivery Partner.
A User can raise a complete, self-explanatory and valid Service warranty claim if all the pre-requisites relating to warranty obligations are established by the User, before the expiry of the warranty period, failing which the warranty claim will not be considered, accepted or processed.
The below process is to followed from raising a Service warranty claim to implementation of the final resolution option.