You always get a fair, transparent and value for money price with HomeGenie.
A User availing a Service on the HomeGenie Platform should understand that the scope of the home services depends upon a number of variables including but not limited to location, home type, choice of materials, diagnosis of the issue, etc. It is therefore not possible to always fix the prices for all the home services on the HomeGenie Platform, unless where it’s really possible without undermining our intent to provide value for money to the Users.
By using the HomeGenie Platform you agree that you have read and understood the following definitions and terms related to the Pricing Policy.
The type of service is determined by the HomeGenie Platform by the service or issue that the User chooses at the time of booking.
A priority of theassigned Service is selected by the User at the time of the booking in accordance to the urgency defined by the User.
Limited number of services are available as an Emergency service on the HomeGenie Platform which also come with an Emergency charge applicable.
Emergency Service are open 24x7 while Same Day and Scheduled Service is available from 8 am to 6 pm Saturday to Thursday, except public holidays.
There are a number of Gbelow are
A Service can be rescheduled by the User, Service Delivery Partner and the HomeGenie team under the following conditions.
Service booked by the User can be cancelled any time, however, may involve a cancellation charge depending upon how close to the booking date/ time it is cancelled and whether a Service Delivery Partner has already been assigned to the booking. Below are the cancellation fees applicable if a booking is cancelled by the User, Service Provider or HomeGenie team.
• By the User. A User should cancel a booking by calling HomeGenie or through the mobile appG.
• By Service Delivery Partner - No cancellation of service is possible by the Service Delivery Partner, however, if the assigned Service Delivery Partner cannot attend the booking, HomeGenie team will re-assign an equivalent Service Delivery Partner to the booking. A reschedule is however possible upon agreement with the User by calling over a phone.
• By HomeGenie team –A booking can be cancelled by the HomeGenie team if there is some operational or technical issue that prevents from delivering the Service to the required quality or at the agreed date and time.
We provide the User a number of payment options to make it increasingly convenient for Users to pay for the Services.
At HomeGenie, we do not provide any refunds on any Service delivered. If a Service is not delivered as per the reasonable standard and expectations, the Warranty Policy helps the User get a resolution to the issue.
HomeGenie extends discounts to its Users on the Services on a regular basis which can be applied on the HomeGenie platform at the time of the booking. Users can avail these discounts