Deep freezer not working properly?
Deep freezer trouble is something that needs urgent attention. Imagine all that food going to waste. If you are a kitchen goddess who whips up homemade jams, sauces, and preserves and keeps them frozen for later; or a regular culinary warrior who just restocked her freezer with monthly supplies – a deep freezer breakdown could spell complete disaster! But not if you know that HomeGenie offers both Emergency and Same Day visit facilities. HomeGenie’s Emergency service is available 24 hours a day. At an additional charge, your deep freezer will be attended to within 2 hours of your booking time. The Same Day facility is also available and the technician will reach your doorstep before 6 PM if you book between 8 AM and 12 PM.
How do you go about getting your freezer repair done in a jiffy?
It’s quite simple – book online or download our free iOS or Android mobile app and we will send you a technician trained to handle all your deep freezer repair issues.
At HomeGenie, our technicians deal with freezer repairs ranging from freezer not cooling, noisy freezers and door not closing to the machine not starting or tripping, not making ice and not defrosting. They can also deal with all kinds of leakages and even minor problems like a fused light bulb or a broken bulb switch. HomeGenie carries out deep freezer repair for most major brands sold and used in Dubai and the UAE including Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Hitachi, Bosch, Siemens, and Akai. HomeGenie ensures excellent work, prompt service, and reliable, professionally trained technicians – all this at an affordable and fair price. We also provide you with an estimate of the costs before work starts. Not a bad deal! At HomeGenie, we understand and appreciate the urgency of a deep freezer malfunction, as of the importance of the smooth working of your daily schedule. With our Emergency and Same Day facilities, we will ensure that what is meant to be frozen must remain frozen!
Call us on 800 443643 (HGENIE) or Download the HomeGenie iOS or Android app now!
- Visit the customer location,
- Inspection and diagnosis of the issue, on-site,
- For minor repair - work that can be completed, on the spot, in 1 hour,
- For major repair - detailed diagnosis and bill estimation, including ascertaining the availability of material and/ or spare parts,
- Testing and demo; and
- Post-inspection cleanup
Customer to assist in getting access to community and service location, and electricity and water connection to be active.
Minimum inspection call-out charges* AED 129.00. Additional charges as per bill estimate..
*Inspection call-out charges apply to inspection based services only, and include travel cost plus 1 hour of labor required to diagnose the issue, perform minor repairs, if time permits or provide a detailed bill estimate for a major repair.
Additional charges apply for Emergency and Friday bookings, based on availability and permissions from community/ building, as confirmed by the customer. VAT charges are not included and are based on the total invoice amount.
How it works?
Book what you need
Use the HomeGenie Android/ iOS app or
website or just call us to book, from over
+ services, for when and where you
We’ll match the right Genie
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need to the most qualified expert (‘Genie’)
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Relax while we serve you
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inspection or survey, approve
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|Common issues||Possible reasons*||Estimated repair costs**|
|Too noisy||Condenser fan motor or blade issue or any loose part||AED 149 - 499|
|Door not closing||Any object blocking the door, door latch/ catch broken or control malfunction||AED 149 - 499
|Not cooling enough||Diffuser duct being clogged with ice, malfunction of the motor for the fan or other airflow problem from freezer to lower compartment or compressor faulty.||AED 149 - 999|
|Water tasting bad||Dirty water filter or contaminated water supply||AED 149 - 449|
|Not starting or tripping||Fuse or circuit breaker issue, electronic wiring issue or door not closed properly||AED 149 - 399|
|Not making ice||Clogged water inlet valve, screen, or filter, is plugged with debris||AED 149 - 399|
|Not defrosting||Defrost heater doesn't turn on due to a faulty sensor||AED 149 - 349|
|Over cycling||Buildup of debris or dust around the condenser coils, temperature set is too low or condenser fan motor or a thermostat sensor malfunction||AED 149 - 999|
|Leaking||Blocked de-frost drain, clogged or frozen water supply||AED 149 - 399|
|Too dark inside||Internal light bulb fuse or switch broken||AED 149 - 249|
Not an exhaustive list and can cause the problem due to one or multiple reasons listed
*Estimated repair cost range can vary because of numerous factors, including the cost of spare parts depending upon the brand
Choose issue or service
Repair Deep Freezer
Defrosting Deep Freezer
Q. What are some common issues with deep freezers?
Common issues with deep freezers in Dubai and UAE are low cooling or not freezing fast enough, not starting, internal light not working, too noisy, water leakage and door not closing properly.
Q. How long does it take to fix a deep freezer and will it need to be taken away?
Depending on the inspection, a deep freezer can take between an hour or weeks to repair. Mostly the inspection and repair can be managed in the same visit, however, on some occasions, it needs to be taken to the workshop and parts need to be ordered. With HomeGenie, we provide free pickup and delivery, if needed. Spare parts for most well-known brands are available quickly, however, sometimes it has to be ordered from another country and can take up to a few weeks.
Q. What kind of deep freezer spare parts would be used in case something needs replacement?
At HomeGenie, we only use genuine spare parts available from the original manufacturer and their authorized distributors. The warranty on these spare parts provided by the manufacturer may vary and such warranty is extended to the customer as is. Spare parts for the latest brands are usually available within the same day but with lesser-known brands or older models, they are difficult to find and might require time.
Q. What brands of deep freezers can we repair at HomeGenie?
We repair most well-known brands of deep freezers sold and used in Dubai and UAE. This includes Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens, Akai and more.
Q. What other deep freezer services does HomeGenie provide?
We provide most appliance-related services including – new installation, service, repair, and any other maintenance. These services can be provided as standard or emergency services. For corporate customers, we provide our popular appliance Annual Maintenance Contract (AMC) for complete peace of mind.
Q. What are some precautions I should take to avoid deep freezer breakdown?
Generally, deep freezers require low maintenance and taking care of them on a regular basis can avoid surprise breakdowns, before an event planned at home or on other occasions.
1. The condenser fan helps with circulating cool air. It may also work as a defrosting device in some models. It should be allowed to work without obstruction or else there will be disruptions in the movement of cool air.
2. The condenser pan should be checked regularly as it might have to be emptied in some cases. While it is best to empty it during a defrosting cycle, if not done regularly can cause condenser issues.
3. The back of the deep freezer should be kept ventilated. Vents of the refrigerator can clog up after a while and can lead to repairs.
We strongly recommend a preventive deep freezer service once a year, at the least.
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