AC Maintenance Services in Dubai

Frequently Asked Questions (FAQs)

Q. What brands of ACs that we can repair at HomeGenie?

A. We repair the most well-known brands of ACs sold and used in Dubai and UAE.

Q.How long does it take to fix an AC if it breaks down?

A. Depending on the inspection, an AC can take between an hour or weeks to repair. Mostly the inspection and repair can be managed in the same visit, however, on some occasions, parts need to be ordered. With HomeGenie, spare parts for most well-known brands are available quickly, however, sometimes it has to be ordered from another country and can take up to a few weeks.

Q.What kind of AC spare parts would be used in case something needs replacement?

A. At HomeGenie, we only use genuine spare parts available from the original AC manufacturer or its official distributor. The warranty on these spare parts provided by the manufacturer may vary and are extended the warranty to the customer as is. Spare parts for the latest brands are usually available within the same day but with lesser-known brands or older models, they are difficult to find and might require time. With our market positioning, we are generally able to source parts faster than most other suppliers.

Q.How do I know how many AC units are installed in my home?

A. To determine the number of units installed at your home, count the number of AC controllers installed on the walls of your home and that will be the number of AC units installed.

Q. What are some precautions I should take to avoid ACs from a breakdown?

A. Generally, ACs are used extensively in Summer due to the extreme weather conditions in Dubai and UAE, and taking care of them regularly can avoid surprise breakdowns before an event planned at home or on other occasions.

1. Read AC related instructions to check usage limits, especially the compressor.
2. Keep AC clean from inside and outside, however, with prescribed cleaning agents, to avoid corrosion.
3. Don't keep the AC at a very low temperature as it might keep the compressor on throughout the day.
4. Don't keep the AC switched off for a very long time. If you are going on holiday keep at higher temperatures like 27 degrees C.
5. If any unusual noise is heard, call a professional without delay before the damage worsens.

We strongly recommend a preventive AC service once in a quarter at the least.

Q. What other AC related services do we provide?

A. We provide all types of services related to the AC whether be it a new installation or removal or replacement of an existing unit.