Acceptable Use Policy

We love responsible Users !

This acceptable use policy (“Acceptable Use Policy”) is a part of and incorporated within and to be read with the Terms of use (“Terms”). The capitalized terms used in this Acceptable Use Policy, but not defined herein, shall have the meaning given to such terms in the Terms, and defines the responsible usage of the HomeGenie platform by its Users.

Users may use the HomeGenie Platform only for lawful purposes and should not use the HomeGenie Platform:
  • To breach any applicable local, national or international law or regulation.
  • To encourage or conduct any unlawful or fraudulent purpose or effect.
  • To harm or attempt to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards, explained below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Users also agree, NOT :

  • To reproduce, duplicate copy or re-sell any part of the HomeGenie Platform in contravention of the provisions of the Terms of use
  • To access without authority, interfere with, damage or disrupt:
    • any part of the HomeGenie Platform;
    • any equipment or network on which the HomeGenie Platform is stored;
    • any software used in the provision of the HomeGenie Platform; or
    • any equipment or network or software owned or used by any third party in order to facilitate the User or allow the User to access any part of the HomeGenie Platform.

Due to the personalised nature of the Services the User may, from time to time, personally interact with the Service Delivery Partners (or Genie) assigned to the User bookings. The Users’ continued use of the Services is contingent upon Users continued observance of following code of conduct:

Users agree that they shall NOT:

  • physical harm, threaten to harm, or intentionally or recklessly cause harm to the Service Delivery Partners or create a condition that endangers the health and safety of the Service Delivery Partners;
  • make or attempt any unwanted sexual advance or statements to the Service Delivery Partners;
  • threaten, harass, stalk, intimidate, or engage in any other aggressive, bullying or unlawful behavior against the Service Delivery Partners;
  • use any vulgar or obscene language or otherwise engage in behavior that is likely to make the Service Delivery Partners feel uncomfortable, embarrassed or offended; or
  • engage in any behavior that discriminates against the Service Delivery Partners on the basis of race, caste, sex, religion, age, national origin or sexual orientation.

These content standards apply to any and all material which Users contribute to the HomeGenie Platform, and to any interactive services associated with it. Users must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

User content contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with the Applicable Law in the UAE and in any country from which they are posted or in which such contributions are likely to be of interest.

User content contributions must NOT:

  • Be misleading in any way.
  • Contain video, photographs, or images of another person (without voluntary permission/consent of that person).
  • Be containing any material which is defamatory of any person.
  • Be containing any material which is obscene, offensive, hateful or inflammatory.
  • Be promoting sexually explicit material.
  • Be promoting violence.
  • Be promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Be infringing any intellectual property right of any other person
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be threarning public order or incite commission of any cognizable offence.
  • Be preventing investigation of any offence.
  • Be insulting to any other nation.
  • Be threatening the unity, integrity, defence, security or sovereignty of the UAE.
  • Be promoting any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent the Users identity or affiliation with any person.
  • Be blasphemous or paedophilic in nature.
  • Be giving the impression that they emanate from us, if this is not the case.
  • Refers to any HomeGenie Platform or URL that, in our sole discretion, contains material that is inappropriate for the HomeGenie Platform or any other website, contains content that would be prohibited or violates the letter or spirit of this Acceptable Use Policy or the Terms.
  • Interfere with another user’s use and enjoyment of the HomeGenie Platform or any other individual’s user and enjoyment of similar services;
  • Solicit gambling or engages in any gambling activity which we, in our sole discretion, believe is or could be construed as being illegal;
  • Involve the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”.
  • Shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through use of the HomeGenie Platform. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of use upon which Users are permitted to use the HomeGenie Platform, and may result in our taking all or any of the following actions, against the User:

  • Immediate, temporary or permanent withdrawal of User’s right to use the HomeGenie Platform.
  • Immediate, temporary or permanent removal of any posting or material uploaded by User to the HomeGenie Platform.
  • Issue of a warning to the User.
  • Legal proceedings against User for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against the User.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.