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scope details
what's included
NOTES
availability
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Pricing details
Inspection based services.
NOTES
Additional charges apply
for Emergency bookings, based on availability and permissions from community/ building,
as confirmed by the Customer. VAT charges are not included and are based on the total invoice
Amount.
Warranty
For more details, visit
HomeGenie Warranty Policy
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*Starting prices for studio / 1 B / R apartment.
3 MONTHS
(SAVE 07%)
AED 59/month
+Add to Cart
6 MONTHS
(SAVE 11%)
AED 53/month
+Add to cart
12 MONTHS
(SAVE 17%)
AED 49/month
+Add to cart
Key Benefits
Free unlimited callouts
High discounted
prices
Top rated experts
Flexible 3,6
& 12 Mth Plans
Extended 30-day
warranty
Dedicated
support staff
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Terms of use
HomeGenie is a online on-demand "managed" marketplace which ensure that its Users get the Services they booked to the quality, price and as per their schedule they desire. We not only identify, train and onboard Service delivery Partners (or "Genie") using a very stringent criteria but also ensure that they are matched to only the right Service requested by the User based on verifying their skills, legal status, ratings and reviews, in real-time. All these activities are conducted on HomeGenie platform, our proprietary purpose built technology system. Kindly refer to the Terms of Use at https://www.homegenie.com/en/term-of-use/ for further information.
Cancellation charges:
Service booked by the User can be cancelled at any time before the booking has been attended at the User location. A cancellation charge might be applicable depending upon how close to the booking date/ time was the booking cancelled and whether a Service Delivery Partner (or "Genie") has already been assigned to the booking. Upon trying to cancel, the HomeGenie Platform will show the applicable cancellation charges in case the User proceeds with the cancellation. Kindly refer to the section on cancellation policy at https://www.homegenie.com/en/pricing-policies/ for further information.
A precise address will help us get to you on time.
Select an option
Use Current Location
This will take your current geo location
Some
other location
Complete all details to add/ edit an address.
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FAQ
No. Only services which show Fixed Price Service have their prices fixed at the time of booking based on inputs selected by the customer. Other services like Inspection and Survey Based Service require estimates to be prepared to arrive at the price
The Pricing section of the Fixed Price Service provides information on the warranty applicable on the service. For Inspection and Survey Based services, warranty is defined in the estimate sent to the customer on email. Further more details, visit HomeGenie Hapiness Warranty policy.
Yes. For a number of services, there is a possibility to book an Emergency Service or Friday Service if selected as an input at the time of the booking. These services come with an additional charge calculated as a percentage of the standard charge.
With HomeGenie, we collect payment only after completion of the service unless if the service requires a purchase of materials or parts in which case we will request for an advance payment from the customer. This can also be paid through the website or mobile app.
Multiple methods like credit or debit card, cash or bank transfer are available for customers to pay for a service. Credit and debit cards payments are collected on the HomeGenie website or mobile app, however, cash payments are collected by the staff
Once you confirm your booking, a message will be sent to all qualified teams and the one team which accepts first will be assigned the service. Scheduled services are confirmed instantly, however, Emergency and Same Day Service require real-time search to confirm.
Following an inspection or survey for a service, a detailed estimate will be prepared by the team and sent to the customer via Email and also can be seen on the website and mobile app where the estimate can be approved or rejected, for further review.
A VAT invoice, alongwith other documents like estimates for the service can be dowloaded from Bookings/Current Bookings/View Details page on the website or mobile app after logging into your account.
For every booking, a supervisor contact details will be provided who can be contacted for service further coordination and delivery. If you are facing any issues with service quality, we encourage you reach HomeGenie Customer Experience team.
All complaints should be raised via call or WhatsApp HomeGenie Customer Experience team on 800443643 (HGENIE), email on [email protected] or Support/Add Complaint on the website or mobile app after logging into your account.
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You will loose all information entered.
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Are you sure you want to change?
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Booking Summary
Payment summary
Plan
Upon completion
Method
Cash/Card
Pricing
Item
AED
Labor (including inspection)0
Service Charges0
Service Charges0
Slot charges0
Emergency charges0
Discount (Online*)0
Referral Discount0
Total Booking
Total Amount (incl. VAT)
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